TERMS AND CONDITIONS OF SALE
Last updated: 22/01/2025
ARTICLE 1 — GENERAL PROVISIONS
These Terms and Conditions of Sale (referred to as "TCS") govern transactions made on the Operator's website, also referred to as the "Site Operator." These TCS are permanently available on the site for consultation and can be provided to customers upon request through various means.
For any order placed, acceptance of the TCS is mandatory. The customer confirms acceptance by checking a specific box or clicking a designated button, thereby acknowledging that they have read and accepted the TCS before finalizing their purchase.
The buyer’s order confirmation signifies their agreement with the TCS in effect at the time of the order. The Operator commits to archiving and enabling reproduction of these TCS for future reference.
ARTICLE 2 — PRODUCT DESCRIPTION
The site offers online sales of the following products: earplugs, referred to as "Product(s)." These products are available for any user, whether an individual or an entity, here referred to as the "Customer."
Each Product is presented with a detailed description either provided directly by the supplier or accessible via an external link to the manufacturer's site. This description highlights the essential characteristics of the product. It is important to note that product images on the site are not contractual. User manuals, if necessary, are available on the site or provided at the time of delivery. All marketed Products comply with current legal standards in France.
The Customer assumes full responsibility for the conditions and consequences of their site access, including any potential costs imposed by third parties such as internet service providers. The Customer must ensure they have the necessary equipment to access the site, and that it is secure and suitable for its intended use. The Customer must also verify that their IT configuration does not pose security risks and is capable of navigating the site.
ARTICLE 3 — PLACING ORDERS ON THE SITE
The Site Operator commits to ensuring product availability, but they are offered within the limits of available stock. If a product ordered by the customer becomes unavailable after purchase despite the Operator’s efforts, the Operator will notify the customer via email as soon as possible.
The customer then has the choice between:
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Receiving a product of equivalent quality and price to the initially ordered product; or
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Obtaining a refund for the amount of the ordered product, which will be processed within a maximum of thirty (30) days after payment.
Apart from refunding the unavailable product (if the customer opts for this solution), the Operator is not required to provide any cancellation compensation.
Unless otherwise stated in these TCS and without affecting the statutory right of withdrawal, orders placed by the customer are considered firm and final.
ARTICLE 4 — PAYMENT METHODS
The Customer acknowledges that any order placed on the Site constitutes a financial commitment and that they must make a payment in exchange for the requested Product.
The Site Operator reserves the right to verify the authenticity of the payment before dispatching the order, using all necessary methods.
Regarding transactions, the Site Operator accepts various payment solutions listed on the site.
ARTICLE 5 — PRICE PAYMENT
The Product price at the time of order is displayed in dollar ($) and includes all taxes (TTC), excluding shipping and transport fees (unless otherwise stated).
During a promotion, the Operator guarantees the application of the promotional rate to all orders placed during the announced promotional period.
Payment must be made exclusively in dollar ($). The total amount is payable immediately upon order confirmation. Displayed prices take into account any potential discounts or rebates the Operator may offer. Any additional shipping or transport costs, if applicable, will be added to the Product price and clearly specified before the Customer confirms the order.
The total amount payable by the Customer and its details will be clearly indicated on the order confirmation page.
ARTICLE 6 — CONTRACT FORMATION
The contract between the Site Operator and the Customer is established as soon as the Customer submits their order confirmation. This confirmation follows a "double-click" process: the Customer selects their products, reviews them in their cart, accepts the terms and conditions (TCS), and proceeds with payment by entering their banking details.
This "double-click" process constitutes an electronic signature with the same legal value as a handwritten signature and definitively seals the Customer's order.
The Site Operator commits to securely storing order records and invoices as reliable proof of contract. Unless proven otherwise, these records serve as valid evidence of transactions between the Site Operator and its Customers.
The Customer has the right to cancel their order in writing for reasons such as product non-compliance, significant delivery delays, or an unjustified price increase, and may request a refund of their deposit with interest. Conversely, the Site Operator may cancel the order if the Customer refuses delivery or fails to complete payment upon delivery.
ARTICLE 7 — RETENTION OF OWNERSHIP
The Site Operator retains exclusive ownership of the Products ordered on the Site until full payment, including any applicable shipping fees, is received.
ARTICLE 8 — SHIPPING AND DELIVERY
Online sales offers presented on the site are reserved for consumers residing in France or, where applicable, in an EU member state, with deliveries limited to these geographic areas.
Delivery refers to the transfer of physical possession or control of the Product to the Customer.
Shipping fees are specified when finalizing the order and are accepted upon order validation.
The Operator commits, in accordance with the delivery deadline stated on the Site for each Product, to delivering the Products within a maximum of thirty (30) days after receiving the order.
Delivery times are indicated in business days on the Site at the time of the order. These times include order preparation and dispatch, as well as the time required by the carrier.
The Operator commits to dispatching the Products according to the timelines announced on each Product page and in the cart, provided that the payment for the order has not been previously declined.
However, if one or more Products cannot be delivered within the initially announced timeframe, the Operator will notify the Customer via email of the new delivery date.
Products will be delivered to the address provided by the Customer at the time of order. The Customer must ensure that this address is correct. The Operator cannot be held responsible if the Customer provides an incorrect address, thereby preventing or delaying delivery.
Upon delivery, a receipt signature may be required.
At the time of delivery, the Customer must verify that the delivered Products match their order and that the package is sealed and undamaged. If this is not the case, the Customer must explicitly indicate it on the delivery receipt. No claims regarding the quantity or condition of the Product will be accepted if the issue was not reported on the delivery receipt.
